Last updated: July 11, 2025
⚠️ No Refund Policy
BillandLog operates under a strict NO REFUND policy for all subscription services. By subscribing to our service, you acknowledge and agree to this policy.
1. Why We Don't Offer Refunds
- Immediate Service Delivery: Our SaaS platform provides instant access to all features upon subscription activation
- Low Monthly Cost: At INR 299/month, our pricing is extremely affordable and competitive
- Month-to-Month Flexibility: You can cancel anytime to prevent future charges
- Trial/Demo Available: Users can evaluate our service before committing to a subscription
Limited Exceptions
Refunds will ONLY be considered under these exceptional circumstances:
- Extended Service Outage: Service unavailability for more than 72 consecutive hours due to technical issues entirely on our end
- Billing System Error: Duplicate charges caused by our payment processing system malfunction
- Unauthorized Charges: Charges made without proper authorization (requires proof)
2. What We DO NOT Refund
- User Error: Misunderstanding of features or service capabilities
- Change of Mind: Deciding you no longer want the service
- Unused Time: Partial months or unused portions of subscription
- Technical Issues on User's End: Internet connectivity, browser issues, or device problems
- Dissatisfaction: General dissatisfaction with service quality or features
- Business Changes: Changes in your business needs or requirements
- Competitive Alternatives: Finding cheaper or better alternatives
- Feature Requests: Desired features not being available
3. How to Request a Refund (Exceptional Cases Only)
If you believe your situation qualifies under our limited exceptions:
Required Information
- Account email address
- Subscription details
- Detailed explanation of the issue
- Supporting documentation/proof
- Screenshots if applicable
4. Refund Review Process
- Initial Review: 3-5 business days
- Documentation Required: You must provide adequate proof of the exceptional circumstance
- Final Decision: Our decision is final and non-negotiable
- Processing Time: If approved, refunds take 7-14 business days
- Refund Method: Original payment method only
5. Alternative Solutions
Before requesting a refund, consider these options:
- Cancel Subscription: Stop future charges while retaining current access
- Contact Support: billandlog@gmail.com for technical assistance
- Feature Requests: We regularly update our platform based on user feedback
6. Your Rights
- Cancellation: Cancel anytime through your account settings
- Data Export: Export your data before cancellation
- Account Access: Retain access until end of current billing period after cancellation
7. Important Notes
- Subscription Model: You pay for access to our service, not for specific outcomes
- Service Availability: We strive for 99.9% uptime but cannot guarantee perfect availability
- Feature Changes: We may modify features as part of service improvements
- Price Changes: We reserve the right to modify pricing with 30 days notice
8. Legal Disclaimer
This policy is governed by Indian law. By using our service, you agree to these terms and waive any claims that may arise from our no-refund policy.
⚠️ Important Reminder
The best way to avoid refund requests is to thoroughly evaluate our service before subscribing. We're confident in our platform's value at INR 299/month.